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Technical Service Division

Technical Service Division

 

At Safwan, we understand the importance of providing timely support to our clients. We understand that managing customer relations is pivotal to our success. Safwan has demonstrated high levels of commitment towards retaining key customer contracts and building new relations as we progress. We adhere to the internationally acknowledged RRR quality principles which are Reliability, Responsiveness and Relationship which will help us achieving our goal of becoming a complete Medical Service provider company.


As a Technical Services division we are dedicated to providing top quality support and maintenance to your high end and critical medical equipment. The division essentially caters to three lines which are the medical equipment, Hospital Furniture & Supplies and Dental.


Safwan’s trained and experienced, engineers and technicians take over the functions of professional installation, commissioning, user training and after-sales support. The team has an efficient, economical service package, tailor-made for the maintenance of each of your equipment.


With our experience and skill, and our use of state of the art service tools & technologies we can guarantee support services that decrease instrument downtime and increase productivity while maintaining performance to the manufacturer’s specifications. Also we have a team of clinical professionals to help our customers utilize their equipments features to the max.


 All our customers have the facility of a single point of contact through our call center. The team members at the call center will ensure proper and timely follow up action with the help of a built in process till all customer issues are addressed.

Some of our Valued Customer include All Ministry of Health Hospitals

 

All Governmental and Semi- Governmental agency Hospitals

National Guard

Ministry of Defense

KOC

KNPC

Most Private Hospitals –

New Mowasat, Hospital

Sami Al-Rabiah Clinic

Al-Rashid Hospital  

Al-Salam Hospital

Hadi Hospital

Dar Al-Shifa Hospital

Al-Zuahir  Clinic

Royal Hayat Hospital

Taiba Hospital

 

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