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 Responsible Business

1.1             Business Partner Relations


We expect high standards of performance and integrity from our business partners. Our business partners play an important role as enablers of our sustainable growth and overall success.

All dealings by Safwan with its business partners are executed on the basis of sustainability, integrity, high quality of the requested product(s) and service(s), availability, competitive prices, best suitability and innovation. Safwan has set forth principles regarding appropriate remuneration of its business partners, such as suppliers, consultants, distributors, advisers or agents.

Safwan expects that the behavior of its business partners complies with applicable laws, regulations, industry codes and contractual terms, as well as with generally accepted sustainability standards, such as protection of human rights, safety and environment, prohibition of child or forced labor, anti-bribery and anti-corruption. Safwan expects that business partners respect confidentiality of Safwan’s data, information and especially trade secrets and take appropriate measures to maintain confidentiality and to protect against disclosure and misappropriation.

Before entering into a business engagement, Safwan performs a risk-based due diligence of the potential business partners to get first-hand assurance about their integrity, quality, suitability, credibility and commitment to sustainability. After signing of the contract and adequate instruction concerning integrity and other duties, the due diligence of business partners takes on the form of monitoring to ensure compliance.

Business partners can seek help and advice regarding the implementation of Safwan Code of Conduct and Ethics as well as report a potential non-compliant situation which they face in connection with a Safwan business directly to Safwan’s Compliance Officer.

If a business partner does not comply with applicable laws, regulations, industry codes, contractual terms or generally accepted sustainability standards, Safwan requests appropriate remedial measures and will, if necessary, terminate the cooperation.

We are all expected to:

  • Interact with all our business partners with integrity.

  • Obtain and maintain assurance about the integrity, quality, suitability, credibility and sustainability of our business partners before and during a business engagement.

  • Request appropriate remedial measures if we become aware of a non-compliance issue with a business partner.



  1. I work with a consultant. He has asked me for high remuneration for his services which in my opinion is clearly above a fair market price. What shall I do?

  • Safwan has set forth the principles regarding the remuneration of its business partners in Safwan Directive on Integrity in Business. Accordingly, the remuneration should be in line with the fair market value of the services provided. Otherwise, you should not accept the consultant’s request. Immediately inform your Line Manager and the Compliance Officer to discuss an appropriate solution.



  1. How can we get assurance that our business partner lives up to our integrity expectations?

  • Prior to entering into a business engagement, we perform risk-based due diligence, stipulate related legal terms in the contract, perform continuous monitoring and take further adequate measures, if necessary.



1.2             Human Rights

Human rights are embedded in all our business since the foundation of our company in 1963, Safwan as a Kuwaiti Company has in many ways fostered human rights in our own operations, in our value chain and our activities related to our business. This valuable contribution to society is acknowledged by many stakeholders. We monitor and evaluate our activities, provide evidence and actively engage with our stakeholders.

We strive to embed human rights in existing operations by multiple means: assess the risks, increase awareness, foster due diligence, strengthen the legal framework, collaborate in collective actions, open dialoguing and transparent reporting. Where faced with human rights violations, we implement adequate remediation.

We are all expected to:

  • Enable and foster human rights in the sphere of our influence.

  • Speak up in case of a suspected human rights violation.

  • Perform risked-based due diligence when working with business partners.


  1. I heard informally that one of our Suppliers/Partners is under investigation for using child labor. Should I ignore this rumour?

  • No, Safwan protects human rights and does not tolerate behavior which is not in line with applicable laws and generally accepted sustainability standards. You should immediately speak up and bring this information to the attention of your Line Manager. Safwan will investigate the matter and take further appropriate steps.

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